SilverTech’s partnership with Thunderhead enables clients to deliver seamless multi-channel experiences.
SilverTech is proud to be an inaugural North American Thunderhead partner. The ONE Engagement Hub is the perfect complement to our Lead to Loyal™ approach. We believe that valuable digital experiences lead to loyal relationships with your brand.
With the ONE Engagement Hub, we can ensure that every interaction your customers have with your organization online and off adds value.
Thunderhead's ONE Engagement Hub is a customer engagement solution that sits on any customer relationship management (CRM) platform and integrates with all major content management systems (CMS) to give you a multi-dimensional view of your customers.
Thunderhead’s ONE Engagement Hub allows you to act on customer needs at the right time - the customer’s time. Creating a one-to-one interaction is critical to driving loyalty. The ONE Engagement Hub not only allows you to learn from each interaction, it does so in a way that is profitable and scalable. Listen, engage, and learn from every interaction.
The Lead to Loyal™ Approach
SilverTech’s Lead to Loyal approach takes websites further. We connect the data generated by your customers online to your marketing automation platform and your customer relationship management (CRM) system. This enables you to communicate with your customers on a one-to-one basis online and gives your sales team and representatives a fuller understanding of your customers’ needs and wants offline.
Of the Lead to Loyal approach, Brian Halligan, CEO of HubSpot said, "...Through their approach, SilverTech has proven they understand that the best marketing strategies are those that enhance experiences throughout the entire customer journey.”
The 2017 State of Digital Marketing Report