Update as of 3/13/2020:
We are reaching out to let you know that we are monitoring the COVID-19 situation closely and taking the necessary precautions to keep our employees, clients, guests and others safe. Should we have to temporarily close our physical locations and conduct business remotely, we have also proactively updated our Business Continuity Plan so we can continue to provide services without interruption.
As of today, we are still conducting business as usual in our physical office locations in Manchester, New Hampshire and Indianapolis, Indiana. We do not have any employees who have tested positive for the virus. However, we are currently taking some immediate preventative measures to ensure we do our part as a responsible corporate citizen to try to minimize or contain the spread of the virus.
Some of the immediate precautions include:
- Asking all team members to postpone business travel, conferences and in-person meetings for the next several weeks or until it is deemed safe by recommendations set forth by the Centers for Disease Control (CDC) and the World Health Organization (WHO). Meetings can be conducted virtually using video, web meeting and screen sharing capabilities.
- Requesting that employees and guests only enter our physical locations if they are feeling well and have not knowingly been exposed to the virus.
- Requiring employees who have conducted personal travel to high-risk countries, as identified by health organizations such as the CDC, to follow recommended protocol of self-quarantine for at least 14 days prior to returning to the office.
- Sanitizing common office spaces such as conference rooms, kitchens and bathrooms, and cleaning surfaces such as door handles, on a frequent basis. Encouraging employees to boost hygiene efforts that include washing hands with soap more often.
Business Continuation Measures:
If the need to close our physical locations arises, we are prepared to conduct all business services remotely. Our internal Emergency Management Team has met, reviewed the Business Continuity Plan in place, and enhanced our contingencies to make certain that we can be fully operational regardless of an office evacuation, if necessary.
Management is working with our teams to make sure that staff has the proper access to technology, business applications and files.
In the case that some of our team members become ill, we also have redundancy and contingencies in place to make sure that other team members or managers can step in and provide continued services.
We are committed to delivering our services and support to clients without interruption. We are confident that we have taken the right steps to ensure the processes, policies, and infrastructures are in place to continue with off-site business services and support for an extended duration, if needed.
We will make sure that we continue to monitor the situation and communicate proactively and transparently with you as new information comes forth. We are here for you as a partner and a friend, so please reach out to us to let us know what we can do to help should your business or employees be impacted.
Thank you for your attention to this matter that continues to unfold and change daily. We are not panicking, but it is best to be prepared.