Citizens Energy Group
Citizens Energy Group turned to SilverTech to rebuild the way Citizens customers access their account information. By streamlining the login process so that only one username and password were necessary to view all of the different accounts, bills, and services, Citizens was able to realize huge returns. Not only has this increased customer satisfaction and ease of use, but it has also cut down on costs associated with paper bills, thereby increasing Citizens’ profitability. By unifying all of their payment systems, Citizens made it possible for customers to do more on their own without needing support staff to walk them through the complex process.