PERSONALIZATION

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PERSONALIZATION DRIVES LOYALTY

Website personalization is no longer a future initiative. It is a smart way to drive customer engagement, conversion rates, revenue growth, and loyalty, today. SilverTech helps organizations leverage data, AI, and modern technology solutions to deliver personalized and relevant experiences that drive real business outcomes. Our experts put personalization and machine learning to work in ways that make all the difference. This includes integrating your website CMS with your CRM or Customer Data Platform (CDP) and third-party data to use predictive analytics to create smart audience segments and anticipate customer needs. With the right personalization strategy, you can discover new persona groups, uncover behavioral, transactional and demographic insights, and deliver personalized content at scale.

BE RELEVANT OR BE FORGOTTEN

We begin by evaluating your existing digital touchpoints and customer journey mapping to identify personalization opportunities across all channels. Our experts then develop a comprehensive roadmap that includes audience segmentation strategies, content personalization frameworks, and measurable KPIs that align with your business objectives.
Through advanced machine learning algorithms and behavioral modeling, we analyze your customer data to create meaningful audience segments based on preferences, purchase history, and engagement patterns. This intelligence enables targeted messaging and identifies high-value cross-selling and upselling opportunities that drive revenue growth.
Our AI-driven personalization services include data strategy, data platform integration, audience segmentation, behavioral tracking, predictive analytics, dynamic content delivery, and more.
Deliver personalized experiences consistently across web, mobile, and email platforms with dynamic content optimization. Our integrated approach maintains brand coherence while delivering relevant content that adapts to each customer's preferred communication channels and engagement history.
We assess your current content management system and provide recommendations for enhanced persona targeting, dynamic content delivery, and CRM platform integrations. Once a CMS personalization strategy has been designed, our team will help implement the necessary technical configurations and workflow automation so you can deliver personalized content at scale.
By leveraging data and predictive modeling, we transform your customer interaction data into actionable forecasts that anticipate needs and behaviors. Our analytical frameworks identify emerging trends, predict customer lifetime value, and surface optimization opportunities before they become apparent through traditional reporting methods.

A PERSONALIZED BANKING EXPERIENCE

SilverTech partnered with Fiserv Raddon and HubSpot to deliver real-time personalization based upon first party data and AI-driven Key Life Indicators (KLI). Independent Bank’s first-party customer data including products, transactions, and behavioral data along with their proprietary algorithms was leveraged to predict KLIs and segmentation for all its customers. SilverTech created a custom integration and leveraged the data and segmentation to drive personalization and targeted campaigns across the website and email channels within HubSpot.

BUILD A PERSONALIZATION STRATEGY THAT WORKS

At SilverTech, we realize personalization is not just a want, but a need for customers. We partner with brands to create personalization strategies that strengthen engagement, boost customer loyalty, improve conversion rates.

Jump-start Your Digital Goals for 2024

By: Kim Smith | 11/16/23

Have you thought about your digital strategy for 2024? What goals does your team have? Do you have a plan for the coming year? If you don’t have the answers just yet, you are not alone. Most businesses start the planning late, and primarily because they are not sure where to start, but SilverTech has some ideas that can help. 

Digital Strategy

Making your digital strategy a priority can be difficult, however, forming a good digital strategy is vital to providing a robust digital experience. Here are four keyways to kick start your digital strategy.

  • A strategic website analysis including but not limited to:
    • Competitive analysis
    • Conversion point analysis
    • Search Engine Optimization (SEO) analysis including technical and content.
  • Optimize your website click paths for better conversions.
  • Develop a high-level digital roadmap for your 2024 digital initiatives.
  • Conduct usability testing or user testing to see if you are resonating with your audience. 

Digital Marketing

Your digital marketing efforts can have a direct impact on your revenue and the success of your business. As technology changes constantly, there are some tried and true initiatives you should be implementing in 2024 – and some new and innovative strategies you should consider testing out.

  • Utilize Google’s Performance Max campaigns to accelerate your lead generation efforts.
  • Test Google’s new Demand Gen campaign format to amplify your brand.
  • Launch a TV commercial using the Connected TV (CTV) network, reaching not just your local TV stations, but also streaming platforms and channels; Hulu, HGTV, Pluto & more.
  • Perform an audit of your marketing efforts and review your ad spend to ensure you are getting a positive ROI (return on investment).
  • Analyze your competitors to see what they are doing, what ads they are running, keywords they are bidding on to see where your organization can do better.
  • Identify where AI (Artificial Intelligence) technology can make your marketing more efficient while still effective.
  • Invest in more personalized marketing using you customer data, advanced ad targeting, the right creative messaging, and a cohesive website experience.
  • Prepare for big changes to data privacy and ad blocking technologies.
  • Leverage more programmatic advertising that utilizes real-time bidding and a wider ad market beyond just Google.
  • Explore newly emerging channels like Reddit, TikTok, and Threads.
  • Leverage more native ads that feel less intrusive to your audience. 

Web Development & Design

We all know the website is the biggest part of your digital presence. Do not neglect your website assets. These recommendations are fundamental to maintaining your website.

  • Enhance your modules within your CMS (Content Management System), making small page changes will result in a huge benefit.
  • Upgrade your CMS to the latest version. This is important and ensures that the latest security updates.
  • Perform an ADA audit and implement fixes to verify compliance and accessibility to all website users.
  • Develop an advanced site search, users want to be able to find the information they are looking for with ease.
  • Integrate your CRM (Customer Relationship Management) with your website allowing you to track the data across your MarTech stack.
  • Utilize the personalization features of your website, giving users a unique experience tailored to their needs.

A Big Website Project

Is 2024 the year that you have designated for a complete overhaul of your website? SilverTech’s team of digital experience experts are here to make that a reality for your business. In 2023 we helped dozens of businesses with large web projects.

If you need assistance with your digital strategy, digital marketing, and minor or major website updates - we are here to help. We would love to sit down and discuss your digital goal for 2024.

Contact us today to set up a meeting.


Meet the Author: Kim Smith

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