ADVIA CREDIT UNION
Services we provide:
- Discovery
- Digital Strategy
- Content Analysis
- Custom Integrations
- UX/UI Design
- Website Development
- Hosting
- Support
About Advia Credit Union
Advia Credit Union has a mission to provide financial advantages to its members by providing advice, advocating for members, and offering advantages other financial institutions don’t. This is accomplished through innovative financial solutions and a new, scalable website. For this new site, Advia sought to proactively provide the quickest and easiest digital solution for members to get the best user experience. Advia is not like other financial institutions; this is illustrated in Advia’s commitment to serving the ever-changing financial needs of its members. One of its core values is to drive progress by engaging in a spirit of innovation and developing new digital service tools for its members. This led to an innovative website redesign to give members easy access to information digitally.
The Challenge
The old website was not intuitive, and the overall digital experience lacked. The lending areas of the old site for both mortgages and auto loans were not producing results. With increased in mobile traffic, the site needed an improved mobile user experience. A major challenge facing Advia’s business team was the organization and content hierarchy of the old site. The content was repetitive and text-heavy, and members were confused about where to find the information they sought. Other obstacles included Advia’s team being unable to easily update the content and structure of the pages on the old website.
Goals for the New Site:
- Improved navigation layout
- Measurable enhancements
- Increase time spent on the website
- Meets brand standards with redesign
- Increase overall visitors engagement
- Increase content management efficiency
Advia wanted to create a “one-stop” resource center to educate members on digital banking—including forms, links, documents, and video tutorials. Two goals for the new Advia Credit Union website were simplifying content and allowing self-service for members. Advia did not want to reinvent the wheel in terms of UI but wanted to deliver a better digital experience to its members and potential new members. The new website provides a clean and clear navigation experience to eliminate clutter and confusion.
The Right Platform
SilverTech reviewed several CMS/DX platforms with Advia. Progress Sitefinity was the chosen platform, giving Advia a fully optimized digital experience. Using the page templates on the Sitefinity platform allows Advia to accomplish the goals for the new site by enhancing the design and layout of the website with ease. The new website improves the user experience with the use of properly placed navigation buttons and call to actions (CTAs) clearly directing users through the content on the page to the sub-pages. Advia’s site has an engaging navigation and advanced filter functionality allowing users to get to the content they are looking for with ease. Additionally, the Advia content team can seamlessly update and create pages within the Sitefinity CMS, keeping the website current and relevant.
RESULTS
Increasing Website Conversions: Best Practices
8/1/24
What Does a Website Conversion Rate Tell You?
A website conversion rate reflects the performance and effectiveness of a website’s user experience. A website must be built in a way that caters to an audience’s preferences and goals during each session. Factors like the amount of time it takes to complete a task, the simplicity of the steps involved, and the accessibility of relevant information affect the ease-of-completion, and therefore, conversion rates.
Tips for an Optimal Conversion Rate
- Improve site organization – Make sure people are finding what they need. If users are unable to efficiently find information on a website, they are less likely to stick around to try and figure it out. At least 89% of users will shop with a competitor after poor user experience. Maintaining clear and organized navigation to link text, buttons, and menus creates an easier experience for users to find the information they need.
- Optimize paths to conversion – Strong Calls to Action (CTAs) guide user behavior and drive action on a website. The clarity of instructions such as “Buy Now” and “Read it Here” will help users understand exactly what they should do next and reduces hesitation and confusion. For increasing conversion rates, its best to place CTAs in obvious areas of a webpage, such as above the fold.
- Create a personalized experience – Curate a user experience with relevant content that appeals to users. It’s no surprise that people want to spend more time on a website that is tailored to them. Greater personalization extends site visit time and builds trust so users will want to keep coming back to the website.
- Stay in the know – There are multiple conversion rate metrics you can use to measure your goals including Click-Through Rate (CTR), Cost Per Conversion (CPC), Average Time on Site, and Bounce Rate. It’s important to maintain necessary tracking to ensure your site is optimized and converting well. Some web analytics tracking resources include Google Analytics and Google Tag Manager. These tools make it easier to define and track key metrics such as conversion goals and KPIs (Key Performance Indicators).
As an established digital agency SilverTech is well prepared to help you reach your conversion goals. When it comes to website organization and navigation our team of strategists are experts. We get to know your brand and implement personalization to create a better user experience. By using web analytics and tracking, our strategists can help you drive results and stay on track.
