Citing over 100 years of supporting actors, stage managers and more, Actors’ Equity knows what it takes to make its members feel appreciated. That's why, when the team at Equity noticed gaps in the member portal experience, it chose SilverTech to help reimagine the customer portal to better serve users.
CENTRAL MICHIGAN UNIVERSITY
SilverTech worked closely with the CMU team on a new user experience strategy and integrating new UI/UX-informed website designs. In-depth strategy sessions yielded proposed updates like improvements in usability, new conversion paths, personalization and optimized navigation. See the results here.
AMELIA ISLAND
If you haven't been to Amelia Island yet, you need to treat yourself and just go. This dreamy island off the coast of Florida sells itself, we just needed to make sure its website did it justice.
EMERSON HOSPITAL
Emerson Hospital is a medical center based in Concord, MA. While it is a go-to for patients while they are sick, the hospital wanted to also become a resource for well patients. In order to increase its brand recognition, Emerson Hospital chose to work with SilverTech on customer experience strategy, paid media and website design and development to become top of mind for the area it serves.
NOVA SCOTIA POWER
Nova Scotia Power is a vertically integrated electric utility company based in Nova Scotia, Canada. The company exudes positive energy and has a relentless commitment to over half a million customers. With so many individuals to satisfy, Nova Scotia Power called on SilverTech to plan, strategize, and implement a large-scale digital transformation. Executive leadership at Nova Scotia Power made it clear that while this was no small endeavor, customer experience and satisfaction are an important part of their business.
FULTON BANK
For over 140 years, Fulton Bank has had the mission of delivering the best banking experiences to its customers. Realizing the future of banking is digital, Fulton Bank chose SilverTech to help it improve its CX.
WORKERS CREDIT UNION
In 1914, Workers Credit Union was founded to promote economic welfare within the community. Over 100 years later, the company is still firmly focused on empowering its 110,000+ members to achieve financial wellness. Workers chose SilverTech to help update its current website to better represent the services it provides.
NORTHWESTERN ENERGY
NorthWestern Energy is a utility company serving three states in the western US. With a customer base spanning hundreds of counties, Northwestern knew it needed a website that provided a seamless and streamlined customer experience. NorthWestern chose SilverTech to build a new website to increase usability and improve overall customer satisfaction.
STATE OF NEW HAMPSHIRE
SilverTech is a partner of the State of New Hampshire for many of its digital needs. Providing guidance, web design, web development, and support for over 8 of the State's departments, SilverTech takes pride in working with its home state to communicate with constituents and attract new visitors.
GEORGIA UNITED CREDIT UNION
Although banking has evolved immensely over the years, Georgia United Credit Union's commitment to its customers hasn't. Georgia United teamed up with SilverTech to improve engagement on its website and integrate new financial tools and resources to provide a better customer experience.
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