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PERSONALIZATION DRIVES LOYALTY

Website personalization is no longer a future initiative. It is a smart way to drive customer engagement, conversion rates, revenue growth, and loyalty, today. SilverTech helps organizations leverage data, AI, and modern technology solutions to deliver personalized and relevant experiences that drive real business outcomes. Our experts put personalization and machine learning to work in ways that make all the difference. This includes integrating your website CMS with your CRM or Customer Data Platform (CDP) and third-party data to use predictive analytics to create smart audience segments and anticipate customer needs. With the right personalization strategy, you can discover new persona groups, uncover behavioral, transactional and demographic insights, and deliver personalized content at scale.

BE RELEVANT OR BE FORGOTTEN

We begin by evaluating your existing digital touchpoints and customer journey mapping to identify personalization opportunities across all channels. Our experts then develop a comprehensive roadmap that includes audience segmentation strategies, content personalization frameworks, and measurable KPIs that align with your business objectives.

Through advanced machine learning algorithms and behavioral modeling, we analyze your customer data to create meaningful audience segments based on preferences, purchase history, and engagement patterns. This intelligence enables targeted messaging and identifies high-value cross-selling and upselling opportunities that drive revenue growth.

Our AI-driven personalization services include data strategy, data platform integration, audience segmentation, behavioral tracking, predictive analytics, dynamic content delivery, and more.

Deliver personalized experiences consistently across web, mobile, and email platforms with dynamic content optimization. Our integrated approach maintains brand coherence while delivering relevant content that adapts to each customer's preferred communication channels and engagement history.

We assess your current content management system and provide recommendations for enhanced persona targeting, dynamic content delivery, and CRM platform integrations. Once a CMS personalization strategy has been designed, our team will help implement the necessary technical configurations and workflow automation so you can deliver personalized content at scale.

By leveraging data and predictive modeling, we transform your customer interaction data into actionable forecasts that anticipate needs and behaviors. Our analytical frameworks identify emerging trends, predict customer lifetime value, and surface optimization opportunities before they become apparent through traditional reporting methods.

A PERSONALIZED BANKING EXPERIENCE

SilverTech partnered with Fiserv Raddon and HubSpot to deliver real-time personalization based upon first party data and AI-driven Key Life Indicators (KLI). Independent Bank’s first-party customer data including products, transactions, and behavioral data along with their proprietary algorithms was leveraged to predict KLIs and segmentation for all its customers. SilverTech created a custom integration and leveraged the data and segmentation to drive personalization and targeted campaigns across the website and email channels within HubSpot.

OUR DATA & AI SERVICES

Increasing Website Conversions: Best Practices

8/1/24

What Does a Website Conversion Rate Tell You?

A website conversion rate reflects the performance and effectiveness of a website’s user experience. A website must be built in a way that caters to an audience’s preferences and goals during each session. Factors like the amount of time it takes to complete a task, the simplicity of the steps involved, and the accessibility of relevant information affect the ease-of-completion, and therefore, conversion rates.

Tips for an Optimal Conversion Rate

Improve site organization – Make sure people are finding what they need. If users are unable to efficiently find information on a website, they are less likely to stick around to try and figure it out. At least 89% of users will shop with a competitor after poor user experience. Maintaining clear and organized navigation to link text, buttons, and menus creates an easier experience for users to find the information they need.
Optimize paths to conversion – Strong Calls to Action (CTAs) guide user behavior and drive action on a website. The clarity of instructions such as “Buy Now” and “Read it Here” will help users understand exactly what they should do next and reduces hesitation and confusion. For increasing conversion rates, its best to place CTAs in obvious areas of a webpage, such as above the fold.
Create a personalized experience – Curate a user experience with relevant content that appeals to users. It’s no surprise that people want to spend more time on a website that is tailored to them. Greater personalization extends site visit time and builds trust so users will want to keep coming back to the website.
Stay in the know – There are multiple conversion rate metrics you can use to measure your goals including Click-Through Rate (CTR), Cost Per Conversion (CPC), Average Time on Site, and Bounce Rate. It’s important to maintain necessary tracking to ensure your site is optimized and converting well. Some web analytics tracking resources include Google Analytics and Google Tag Manager. These tools make it easier to define and track key metrics such as conversion goals and KPIs (Key Performance Indicators).

As an established digital agency SilverTech is well prepared to help you reach your conversion goals. When it comes to website organization and navigation our team of strategists are experts. We get to know your brand and implement personalization to create a better user experience. By using web analytics and tracking, our strategists can help you drive results and stay on track.

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PERSONALIZATION