ADVIA CREDIT UNION

Services we provide:

  • Discovery
  • Digital Strategy
  • Content Analysis
  • Custom Integrations
  • UX/UI Design
  • Website Development
  • Hosting
  • Support


About Advia Credit Union

Advia Credit Union has a mission to provide financial advantages to its members by providing advice, advocating for members, and offering advantages other financial institutions don’t. This is accomplished through innovative financial solutions and a new, scalable website. For this new site, Advia sought to proactively provide the quickest and easiest digital solution for members to get the best user experience. Advia is not like other financial institutions; this is illustrated in Advia’s commitment to serving the ever-changing financial needs of its members. One of its core values is to drive progress by engaging in a spirit of innovation and developing new digital service tools for its members. This led to an innovative website redesign to give members easy access to information digitally.

The Challenge

The old website was not intuitive, and the overall digital experience lacked. The lending areas of the old site for both mortgages and auto loans were not producing results. With increased in mobile traffic, the site needed an improved mobile user experience. A major challenge facing Advia’s business team was the organization and content hierarchy of the old site. The content was repetitive and text-heavy, and members were confused about where to find the information they sought. Other obstacles included Advia’s team being unable to easily update the content and structure of the pages on the old website.

Goals for the New Site:

  • Improved navigation layout
  • Measurable enhancements
  • Increase time spent on the website
  • Meets brand standards with redesign
  • Increase overall visitors engagement
  • Increase content management efficiency

Advia wanted to create a “one-stop” resource center to educate members on digital banking—including forms, links, documents, and video tutorials. Two goals for the new Advia Credit Union website were simplifying content and allowing self-service for members. Advia did not want to reinvent the wheel in terms of UI but wanted to deliver a better digital experience to its members and potential new members. The new website provides a clean and clear navigation experience to eliminate clutter and confusion.

The Right Platform

SilverTech reviewed several CMS/DX platforms with Advia. Progress Sitefinity was the chosen platform, giving Advia a fully optimized digital experience. Using the page templates on the Sitefinity platform allows Advia to accomplish the goals for the new site by enhancing the design and layout of the website with ease. The new website improves the user experience with the use of properly placed navigation buttons and call to actions (CTAs) clearly directing users through the content on the page to the sub-pages. Advia’s site has an engaging navigation and advanced filter functionality allowing users to get to the content they are looking for with ease. Additionally, the Advia content team can seamlessly update and create pages within the Sitefinity CMS, keeping the website current and relevant.

DOWNLOAD FULL ADVIA CREDIT UNION CASE STUDY

RESULTS

13.58%
Increase in session duration
1,242%
Increase in self-service/locations pageviews
7,243.46%
Increase in self-service/contact-us pageviews
571.99%
Increase in certificate accounts pageviews

How SilverTech Uses AI in Paid Media and Where We Draw the Line

By: Lindsay Moura | 12/16/25

AI is rewriting many norms, especially in the digital space. Platforms like Google, Meta, and LinkedIn are introducing new AI-driven tools that promise more scale, faster optimizations, and smarter targeting. But with those opportunities come questions around transparency, control, brand safety, and strategic alignment.

At SilverTech, our stance is simple: AI enhances good marketing, but it doesn’t replace it. We embrace AI where it adds efficiency or intelligence, and we place guardrails where it introduces risk, ambiguity, or loss of control.

Much of the focus and talk around AI these days is around SEO and GEO and how to optimize your website to appear in search results. But what isn’t being talked about enough is how AI can, should, and should not be used in your digital advertising.

AI in Paid Media: A Tool, Not a Strategy

AI within advertising channels can help expand audience reach, identify patterns humans may miss, and automate tactical optimizations. But AI models prioritize platform goals (like scale, clicks, and revenue) over business goals.

Our approach starts with strategy, including:

    Defining business KPIs
    Establishing clear audience insights
    Creating conversion-ready websites and experiences
    Layering in AI thoughtfully to extend performance, not dictate it

1. Google’s AI Max: Extending Reach, but with Caution

Recently, Google introduced AI Max, an AI-driven layer that can be activated on existing Search campaigns. When used, it widens reach, particularly through broad matches, while using signals like user intent, behavior, and context to predict the most likely converters.

Where we’re testing: Apply to strongly performing Search campaigns with clearly defined audiences and KPIs, and in non-regulated, compliance-driven industries.

What we’re watching for: Query shifts, performance quality, cost efficiency, and potential unintended reach.

Much like Performance Max in its early days, AI Max shows potential, but we view it as experimental and choose very carefully before implementing and then monitor performance closely before widespread utilization.

2. Google’s Performance Max (PMax): Expanding Visibility Powered by Automation

PMax is one of Google’s most powerful yet still mysterious campaign types. It uses Google’s AI to deliver your ads across Search, Display, YouTube, Gmail, and even Maps, automatically finding the moments people are most likely to engage with you. A new twist is emerging where PMax campaigns may appear in Google’s AI Overviews, depending on relevance and audience signals. This highlights one of the challenges of PMax and the core issue of many AI features within paid media – the placement is dictated by Google’s algorithms, not by advertisers.

According to a recent analysis published with Search Engine Land, AI Overviews are impacting visibility, but ad eligibility is still inconsistent.

Our current approach is cautious:

    Focus on precise audience signals (such as first-party lists and keywords)
    Segment campaigns by strategic intent (e.g., acquisition vs. remarketing)
    Provide creative assets that guide AI decisions
    Monitor brand safety, placements, lead quality, and costs

PMax is powerful, but by no means should be a set it and forget it tool. We use it where it adds value to broader Search or Display strategies, while keeping human control and a focus on meaningful outcomes for our clients at the center.

3. LinkedIn Accelerate: Efficient, but Limited

LinkedIn’s Accelerate campaign type uses AI to automatically create audiences, suggest ad creatives, and optimize toward objectives. It’s simple and fast to market and can enable you to reach untapped and even potentially unknown audiences, but with limited precision and even less detailed reporting.

Opportunities we are exploring: Piloting new audiences, accelerating time-to-market, and supplementing manually built campaigns.

Areas requiring caution: High-intent B2B campaigns, regulated industries, or campaigns needing granular targeting and compliance.

Where AI Fits in Our Larger Advertising Philosophy

AI is great at:

    Identifying new audiences
    Predicting conversion likelihood
    Automating bidding
    Testing creative 
    Expanding reach efficiently

Humans are essential for:

    Understanding context, nuance, and brand positioning
    Interpreting results beyond platform-reported metrics and rooted in business impacts
    Ensuring messaging and audience relevance
    Ensuring brand safety and compliance

How We Protect Clients While Using AI

Our media team believes in testing AI, but only within guardrails that protect client performance and brand integrity:

Business Alignment: AI features are enabled only when aligned with measurable business goals, not vanity metrics.

Human Oversight: Every AI-driven expansion, whether targeting, placement, or creative, is reviewed for strategic fit.

Strict Guardrails: Negative keywords, custom audiences, exclusions, and other brand safety settings are continuously maintained.

Transparency: We communicate clearly about what AI is doing, where limitations exist, and what controls exist. 

We expect AI will continue to take on more of the tactical workload across platforms, but advertisers who rely too heavily on automation risk reaching irrelevant audiences, lower lead quality, and wasted spend.

While we embrace AI to make campaigns smarter and more efficient, strategy and human oversight remain the drivers of our approach to performance marketing.

For more guidance on how to reduce your risk in an AI-driven landscape and ensure a sound digital marketing and media strategy, contact us for a consultation. 

Categories:

Marketing

Meet the Author: Lindsay Moura

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