PERSONALIZATION

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PERSONALIZATION DRIVES LOYALTY

Website personalization is no longer a future initiative. It is a smart way to drive customer engagement, conversion rates, revenue growth, and loyalty, today. SilverTech helps organizations leverage data, AI, and modern technology solutions to deliver personalized and relevant experiences that drive real business outcomes. Our experts put personalization and machine learning to work in ways that make all the difference. This includes integrating your website CMS with your CRM or Customer Data Platform (CDP) and third-party data to use predictive analytics to create smart audience segments and anticipate customer needs. With the right personalization strategy, you can discover new persona groups, uncover behavioral, transactional and demographic insights, and deliver personalized content at scale.

BE RELEVANT OR BE FORGOTTEN

We begin by evaluating your existing digital touchpoints and customer journey mapping to identify personalization opportunities across all channels. Our experts then develop a comprehensive roadmap that includes audience segmentation strategies, content personalization frameworks, and measurable KPIs that align with your business objectives.
Through advanced machine learning algorithms and behavioral modeling, we analyze your customer data to create meaningful audience segments based on preferences, purchase history, and engagement patterns. This intelligence enables targeted messaging and identifies high-value cross-selling and upselling opportunities that drive revenue growth.
Our AI-driven personalization services include data strategy, data platform integration, audience segmentation, behavioral tracking, predictive analytics, dynamic content delivery, and more.
Deliver personalized experiences consistently across web, mobile, and email platforms with dynamic content optimization. Our integrated approach maintains brand coherence while delivering relevant content that adapts to each customer's preferred communication channels and engagement history.
We assess your current content management system and provide recommendations for enhanced persona targeting, dynamic content delivery, and CRM platform integrations. Once a CMS personalization strategy has been designed, our team will help implement the necessary technical configurations and workflow automation so you can deliver personalized content at scale.
By leveraging data and predictive modeling, we transform your customer interaction data into actionable forecasts that anticipate needs and behaviors. Our analytical frameworks identify emerging trends, predict customer lifetime value, and surface optimization opportunities before they become apparent through traditional reporting methods.

A PERSONALIZED BANKING EXPERIENCE

SilverTech partnered with Fiserv Raddon and HubSpot to deliver real-time personalization based upon first party data and AI-driven Key Life Indicators (KLI). Independent Bank’s first-party customer data including products, transactions, and behavioral data along with their proprietary algorithms was leveraged to predict KLIs and segmentation for all its customers. SilverTech created a custom integration and leveraged the data and segmentation to drive personalization and targeted campaigns across the website and email channels within HubSpot.

BUILD A PERSONALIZATION STRATEGY THAT WORKS

At SilverTech, we realize personalization is not just a want, but a need for customers. We partner with brands to create personalization strategies that strengthen engagement, boost customer loyalty, improve conversion rates.

SilverTech Recognized with Multiple w3 Awards for Excellence in Digital Innovation for Visit NH and Port Canaveral

10/14/25

Bedford, NH — October 14, 2025 - SilverTech, a leading national digital experience agency, has been honored with multiple W³ Awards for outstanding achievement in digital strategy, design, and technology innovation for its work on VisitNH.gov and Port Canaveral. Presented by the Academy of Interactive and Visual Arts (AIVA), the W³ Awards celebrate creative excellence on the web and recognize agencies that set new standards in user experience and digital transformation.

These honors highlight SilverTech’s leadership in delivering digital ecosystems that transform how destinations, infrastructure organizations, and enterprises engage with their audiences.

Transforming Destinations Through Digital Experience

Visit New Hampshire (VisitNH.gov)

SilverTech partnered with the New Hampshire Division of Travel and Tourism Development to completely reimagine the state’s official tourism website into a high-performing, data-driven destination experience.

Built on Xperience by Kentico, the new VisitNH.gov delivers personalized, dynamic content tailored to users’ interests and geolocation — helping travelers discover authentic New Hampshire experiences faster and more intuitively.

The redesign also includes:

1. Dynamic Foliage Tracker: An all-new, reimagined foliage tracker—one of the most in-demand features of the site during fall—provides real-time insights, updated visuals, and improved travel planning tools. The previous version was a simple slider and color-coded map; the new design delivers a more engaging, intuitive experience for foliage seekers.

2. Personalized Experiences: Leveraging geolocation technology, the site now tailor’s homepage content to key audiences such as Canadian visitors from Quebec.

3. Enhanced accessibility and faster performance, improving Core Web Vitals by more than 50%.

4. Increased engagement metrics, including a 30% lift in session interaction and nearly 20% more event calendar activity.

This latest recognition builds on SilverTech’s 20+ year partnership with the State of New Hampshire, where the agency continues to drive innovation across dozens of state websites and digital services. This long-standing partnership reflects trust, innovation, and a shared vision for advancing the state’s digital presence.

Michelle Cruz, Director of the NH Division of Travel and Tourism, praised the collaboration:
“We’re incredibly proud to see VisitNH.gov honored with a W³ Award, and we applaud SilverTech for their outstanding work. This recognition reflects not only the innovation behind the redesign, but also the impact it’s having on how we engage with visitors. SilverTech’s commitment to delivering smart, user-focused digital experiences continues to elevate New Hampshire’s tourism presence on a global scale.”

Modernizing a Global Gateway: Port Canaveral

For Port Canaveral, one of the world’s busiest cruise and cargo ports, SilverTech delivered a complete digital transformation — designing a site that reflects the Port’s role as a hub of travel, trade, and innovation.

The new website, built on Progress Sitefinity, streamlines complex navigation into a clean, intuitive experience for multiple audiences including travelers, tenants, and maritime partners. The result is a powerful, responsive site that provides real-time information, simplifies access to port services, and strengthens the Port’s digital infrastructure for the future.

Behind the scenes, SilverTech implemented modern content management tools and workflows to give Port Canaveral’s communications team more autonomy, flexibility, and speed in publishing updates.

“Winning multiple W³ Awards for two very different clients demonstrates SilverTech’s ability to deliver measurable impact through creativity, data, and technology,” said Bill Storace, Chief Digital Officer at SilverTech. “Whether inspiring travel to a state or streamlining access to a major U.S. port, our goal is always the same — to craft connected digital experiences that make complex ecosystems simple, personal, and effective.”

About the W³ Awards

The W³ Awards, presented by the Academy of Interactive and Visual Arts (AIVA), honor the best in digital creativity across websites, marketing, mobile, video, social, and emerging technologies. Judged by leading professionals from top media, communications, and marketing firms, the awards recognize exceptional design, usability, and innovation in digital communications.

About SilverTech

SilverTech is a leading digital experience agency redefining how businesses engage with their customers through measurable, modern, and innovative digital solutions. Founded in 1996, the national agency delivers an unexpectedly enjoyable client experience while solving complex business challenges through strategy, creativity, and technology. With offices in Bedford, NH, Indianapolis, IN, and Cleveland, OH, SilverTech sets the bar higher for smart, collaborative client partnerships. The 2025 acquisition of Paragon Inc. expands SilverTech’s reach and capabilities, broadening its service offerings, deepening enterprise expertise, and creating new opportunities to deliver greater value and impact for clients. SilverTech’s full suite of services includes digital strategy and consulting, marketing, user experience and design, journey mapping, advanced web and AI application development, and data and technology integration. Together, the combined teams manage a diverse roster of clients including Allison Transmission, Nova Scotia Power, Drexel University, the State of New Hampshire, Georgia Pacific, Renown Health, United Community Bank, Fulton Bank, UGG, HOKA, and Mutual of Omaha.


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