ADVIA CREDIT UNION

Services we provide:

  • Discovery
  • Digital Strategy
  • Content Analysis
  • Custom Integrations
  • UX/UI Design
  • Website Development
  • Hosting
  • Support


About Advia Credit Union

Advia Credit Union has a mission to provide financial advantages to its members by providing advice, advocating for members, and offering advantages other financial institutions don’t. This is accomplished through innovative financial solutions and a new, scalable website. For this new site, Advia sought to proactively provide the quickest and easiest digital solution for members to get the best user experience. Advia is not like other financial institutions; this is illustrated in Advia’s commitment to serving the ever-changing financial needs of its members. One of its core values is to drive progress by engaging in a spirit of innovation and developing new digital service tools for its members. This led to an innovative website redesign to give members easy access to information digitally.

The Challenge

The old website was not intuitive, and the overall digital experience lacked. The lending areas of the old site for both mortgages and auto loans were not producing results. With increased in mobile traffic, the site needed an improved mobile user experience. A major challenge facing Advia’s business team was the organization and content hierarchy of the old site. The content was repetitive and text-heavy, and members were confused about where to find the information they sought. Other obstacles included Advia’s team being unable to easily update the content and structure of the pages on the old website.

Goals for the New Site:

  • Improved navigation layout
  • Measurable enhancements
  • Increase time spent on the website
  • Meets brand standards with redesign
  • Increase overall visitors engagement
  • Increase content management efficiency

Advia wanted to create a “one-stop” resource center to educate members on digital banking—including forms, links, documents, and video tutorials. Two goals for the new Advia Credit Union website were simplifying content and allowing self-service for members. Advia did not want to reinvent the wheel in terms of UI but wanted to deliver a better digital experience to its members and potential new members. The new website provides a clean and clear navigation experience to eliminate clutter and confusion.

The Right Platform

SilverTech reviewed several CMS/DX platforms with Advia. Progress Sitefinity was the chosen platform, giving Advia a fully optimized digital experience. Using the page templates on the Sitefinity platform allows Advia to accomplish the goals for the new site by enhancing the design and layout of the website with ease. The new website improves the user experience with the use of properly placed navigation buttons and call to actions (CTAs) clearly directing users through the content on the page to the sub-pages. Advia’s site has an engaging navigation and advanced filter functionality allowing users to get to the content they are looking for with ease. Additionally, the Advia content team can seamlessly update and create pages within the Sitefinity CMS, keeping the website current and relevant.

DOWNLOAD FULL ADVIA CREDIT UNION CASE STUDY

RESULTS

13.58%
Increase in session duration
1,242%
Increase in self-service/locations pageviews
7,243.46%
Increase in self-service/contact-us pageviews
571.99%
Increase in certificate accounts pageviews

How AI Platforms Really See Your Brand and Why It Matters More Than You Think

By: Abigail Macdonald | 3/26/26

AI is reshaping brand visibility. Learn how AI sentiment scoring reveals how platforms describe your brand and why pairing Otterly.ai insights with a strong SEO and GEO strategy improves your competitive position.

Every brand today knows it shows up in AI platforms like ChatGPT, Gemini, and Perplexity. But almost no one is asking the more important question:

How Does AI Actually Talk About You?

It’s one thing to appear in an AI-generated answer. It’s another to understand whether that answer frames you as a leader, an afterthought, or a cautionary tale. And until recently, there was no way to measure that at scale.

That’s changing fast.

AI platforms don’t just retrieve information. They interpret it. They decide whether your brand is “the top choice,” “a solid alternative,” or “a tool some users find limiting.” That tone shapes perception long before a buyer ever reaches your website.

And now, for the first time, brands can quantify it.

The New Metric That Actually Matters: AI Sentiment

Tools like Otterly.AI are introducing something game changing: a quantified sentiment score that shows exactly how positively, neutrally, or negatively AI engines describe your brand and how that compares to every competitor you track. 

This isn’t social listening. This isn’t monitoring human conversations.

This is AI listening. It's understanding the emotional tone AI models themselves use when they talk about you.

Imagine discovering:

Your brand’s AI sentiment score: +55
Your top competitor’s score: +79

That’s not just a gap. That’s a roadmap.

Suddenly, “improve our AI visibility” becomes a measurable target with a clear benchmark.

Why These Scores Matter More Than Mentions

Most teams track whether they’re included in AI answers. But inclusion alone is a vanity metric.

What you really need to know is:

Are you described more favorably than competitors?
Are neutral mentions dominating when they should be positive?
Are negative associations creeping in, and why?
Which prompts generate your best and worst AI coverage?
What sources is the AI relying on to form its opinion?

If a competitor is consistently described more favorably than you, that’s not an accident. It’s a signal about the content AI is trained on, the citations it trusts, and the narrative the internet has built around your brand.

What This Unlocks for Brand Leaders

1. Competitive Benchmarking That Actually Means Something
You can now see sentiment scores across AI engines side by side with your competitors. Not just who gets mentioned, but who gets praised.

2. Prompt Level Insight Into Your Strengths and Weaknesses
You can drill into individual queries to see exactly where AI favors you…and where it doesn’t. That’s where your content, PR, and SEO strategy should focus next.

3. A Clear Path to Fixing the Narrative
Negative or neutral sentiment often comes from outdated product pages, missing comparison content, a lack of third-party coverage, or a weak digital PR footprint.

Now you know exactly what to fix and where.

Where AI Sentiment Fits into a Complete SEO and GEO Strategy

AI sentiment is a powerful new signal, but it is only one part of a full visibility strategy. To influence how AI platforms talk about your brand, you need the foundation that comprehensive SEO and GEO services provide.

A strong SEO and GEO program helps you:

Strengthen the content AI models learn from so they have better material to reference
Increase your presence across trusted sources that AI engines rely on
Improve geographic relevance and local authority, which boosts trust signals
Close competitive gaps faster through better content, backlinks, and local consistency
Build long-term visibility across both search and AI ecosystems

The takeaway is simple: Measuring AI sentiment tells you where you stand. SEO and GEO give you the tools to change it.

Most brands are not doing all of this yet, which is exactly why the ones who start now will gain an advantage that compounds over time.

How SilverTech Helps You Take the Next Step

SilverTech is an official Otterly.ai partner, which means we can help you go beyond measurement and actually improve how AI platforms talk about your brand.

Our SEO and GEO services are built to strengthen the exact signals AI engines rely on, including:

Technical SEO that ensures your site is structured for both search engines and AI crawlers
Content strategy that fills the gaps AI models currently misinterpret or overlook
Local and geographic optimization that improves trust and authority
Ongoing monitoring that tracks how your sentiment score changes over time

When you combine Otterly.ai’s sentiment intelligence with SilverTech’s full-scale SEO and GEO strategy, you get a complete system for understanding your brand’s AI reputation and improving it in measurable ways.

The Question Every Brand Should Be Asking in 2026

Not: “Are we showing up in AI search?”
But: “When AI talks about us, what does it actually say?”

AI is not just summarizing the internet anymore. It is shaping perception, influencing decisions, and rewriting category narratives in real time.

If you are not tracking how AI describes your brand and how that compares to competitors, you may be missing signals that shape your market position.

Categories:

SEO/GEO Marketing

Meet the Author: Abigail Macdonald

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