PERSONALIZATION

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PERSONALIZATION DRIVES LOYALTY

Website personalization is no longer a future initiative. It is a smart way to drive customer engagement, conversion rates, revenue growth, and loyalty, today. SilverTech helps organizations leverage data, AI, and modern technology solutions to deliver personalized and relevant experiences that drive real business outcomes. Our experts put personalization and machine learning to work in ways that make all the difference. This includes integrating your website CMS with your CRM or Customer Data Platform (CDP) and third-party data to use predictive analytics to create smart audience segments and anticipate customer needs. With the right personalization strategy, you can discover new persona groups, uncover behavioral, transactional and demographic insights, and deliver personalized content at scale.

BE RELEVANT OR BE FORGOTTEN

We begin by evaluating your existing digital touchpoints and customer journey mapping to identify personalization opportunities across all channels. Our experts then develop a comprehensive roadmap that includes audience segmentation strategies, content personalization frameworks, and measurable KPIs that align with your business objectives.
Through advanced machine learning algorithms and behavioral modeling, we analyze your customer data to create meaningful audience segments based on preferences, purchase history, and engagement patterns. This intelligence enables targeted messaging and identifies high-value cross-selling and upselling opportunities that drive revenue growth.
Our AI-driven personalization services include data strategy, data platform integration, audience segmentation, behavioral tracking, predictive analytics, dynamic content delivery, and more.
Deliver personalized experiences consistently across web, mobile, and email platforms with dynamic content optimization. Our integrated approach maintains brand coherence while delivering relevant content that adapts to each customer's preferred communication channels and engagement history.
We assess your current content management system and provide recommendations for enhanced persona targeting, dynamic content delivery, and CRM platform integrations. Once a CMS personalization strategy has been designed, our team will help implement the necessary technical configurations and workflow automation so you can deliver personalized content at scale.
By leveraging data and predictive modeling, we transform your customer interaction data into actionable forecasts that anticipate needs and behaviors. Our analytical frameworks identify emerging trends, predict customer lifetime value, and surface optimization opportunities before they become apparent through traditional reporting methods.

A PERSONALIZED BANKING EXPERIENCE

SilverTech partnered with Fiserv Raddon and HubSpot to deliver real-time personalization based upon first party data and AI-driven Key Life Indicators (KLI). Independent Bank’s first-party customer data including products, transactions, and behavioral data along with their proprietary algorithms was leveraged to predict KLIs and segmentation for all its customers. SilverTech created a custom integration and leveraged the data and segmentation to drive personalization and targeted campaigns across the website and email channels within HubSpot.

BUILD A PERSONALIZATION STRATEGY THAT WORKS

At SilverTech, we realize personalization is not just a want, but a need for customers. We partner with brands to create personalization strategies that strengthen engagement, boost customer loyalty, improve conversion rates.

How Teams Can Overcome Website Migration Challenges with Sanity

By: Ian Chouinard | 10/25/24

Sanity logo

 

The websites of today's enterprises are large and complex and it's not uncommon to have thousands of pieces of content between unstructured pages and structured content. This creates challenges for marketing and technical teams wanting to move from an existing or legacy solution to a more modern headless CMS solution. Luckily, Sanity is a modern CMS solution that is architected to focus on content, configuration, and APIs which makes large website migration projects easier. By leveraging Sanity's architecture, API, and proper planning, we can effectively plan a large-scale website migration onto Sanity and scale content automation while optimizing our content for Sanity's best practices. 

In this article, we will talk about strategies for planning and executing a migration through content modeling, document configuration, and leveraging Sanity's API-first architecture. 

Creating a Content Model for Mapping Existing Website Content to Sanity Documents

Proper planning is key to a successful migration project. While Sanity's focus on structured content has many benefits, many systems are built with unstructured content or page builder-style systems. Because of this, we must catalog our content and model that content into structured concepts that work with Sanity's best practices such as the following structures: 

  • Documents: A schema to represent a piece of content 
  • Objects: A custom type used to represent a non-simple piece of data 
  • Relationships: A relationship between documents 

As we catalog the content of the site, we want to think about how that content can fit within the above concepts. Let's take a typical website for a credit union as an example. Let's think about the type of content that we find: 

  • Rates 
  • Products 
  • Services 
  • Locations 
  • Team Members 

We can use a content model visualization tool such as Sanity's Schema.club to help us model our content. Here is what our content model could look like: 

schemablog

 

The above content model outlines various pieces of content we find on the site and models it in a way that works with Sanity's structure. This can be expanded on for the rest of the website's marketing content, widget-based objects for things such as hero banners, SEO metadata, categorization, etc. Contact us to learn about content modeling and plan your website migration. 

Development, Sanity Studio Configuration, and Content Migration 

Now that we have modeled the content from our website, the development team is then ready to configure and develop the document schemas and editing workflows within Sanity. This step enables Sanity Content Lake to record and store the data and also provides a friendly user interface for marketers and content admins to maintain the website's content.

sanity-example

 

The document editing experience within Sanity Studio can be customized to suit the needs of the content and the team that needs to manage the content. Custom validation rules, customized fields, groupings for fields, and more can be implemented. 

From here, we have the content building blocks required for the development team to build out the website with any number of front-end technologies and to develop content migration automation.  

This is all possible due to Sanity's  API-first architecture. Sanity as a platform does not restrict us on the technology that we integrate with and offers APIs we can leverage for the website to query our documents from the Sanity content lake, and other APIs for pushing and managing data within Sanity's content lake that we can leverage for migrating content. 

Because Sanity's focus on structured content gives us dependable schemas for creating content within Sanity's content lake, we were able to carefully plan to migrate our content to Sanity by creating a content model with Schema.club. From there, Sanity's API-first architecture allows us to be technology-agnostic when developing automation to pull content from another platform or data source. Whether we need to use a web scraper, read data from a database, or pull data from an API, we know that we will be able to format the data and push that data into Sanity's content lake using its APIs. This all makes automating content migrations a process that can scale and be cost and time-effective compared to manual migration efforts. 

To wrap up, Sanity’s API-first architecture and emphasis on structured content significantly streamline website migration projects. By focusing on these aspects, Sanity not only simplifies the migration process but also enhances content management and scalability. This approach ensures that your content is well-organized, easily accessible, and ready for future growth, making Sanity an ideal choice for modernizing your website infrastructure.      


Meet the Author: Ian Chouinard

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